FAQ

FAQ

BY USING CÖLLE YOU AGREE TO THE TERMS OF USE. WE MAY CHANGE OR UPDATE THESE TERMS SO PLEASE CHECK THIS PAGE REGULARLY. WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON OUR WEB SITE IS ACCURATE, COMPLETE, OR CURRENT. THIS INCLUDES PRICING & AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS, AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.

FREQUENTLY ASKED QUESTIONS

I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE? 

WE DO NOT ACCEPT RETURNS FOR REFUNDS, CREDITS, OR EXCHANGES. ALL SALES ARE FINAL. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED ALL INFORMATION IN YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE, INCLUDING SELECTING THE CORRECT SIZE AND COLOR OF YOUR ITEMS, BILLING AND SHIPPING ADDRESSES, ETC…

WHEN WILL I RECEIVE MY ORDER?

PLEASE ALLOW 3 TO 5 BUSINESS DAYS FOR ORDER PROCESSING & UP TO AN ADDITIONAL 7 BUSINESS DAYS FOR DOMESTIC ORDERS OR 14 BUSINESS DAYS FOR INTERNATIONAL ORDERS. PLEASE NOTE, WE DO NOT SHIP OUT ON SATURDAYS OR SUNDAYS. IF YOUR ORDER HAS NOT ARRIVED WITHIN THE AFOREMENTIONED GUIDELINES, PLEASE CONTACT US AT INFO@COLLE.LA AND WE WILL DO OUR BEST TO TRACK YOUR ORDER FOR YOU.

DOES CÖLLE SHIP TO MY COUNTRY?

YES! WE SHIP INTERNATIONALLY. PLEASE NOTE INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES INCURRED DURING INTERNATIONAL SHIPPING.

HOW CAN I CARRY CÖLLE IN MY STORE? 

FOR WHOLESALE INQUIRES PLEASE CONTACT US AT INFO@COLLE.LA PLEASE INCLUDE THE FOLLOWING INFORMATION: STORE NAME, ADDRESS, PHONE NUMBER, BRANDS THE STORE CURRENTLY CARRIES, PHOTOS OF THE STORE EXTERIOR & INTERIOR.

ADDITIONALLY WE DO NOT SELL TO STORES THAT ARE NOT OPEN. YOU MUST HAVE AN EXISTING STORE THAT IS CURRENTLY OPEN FOR BUSINESS.

HOW CAN I CONTACT CÖLLE DIRECTLY?

PLEASE CONTACT US AT INFO@COLLE.LA WITH ANY QUESTIONS OTHER THEN THOSE LISTED ABOVE. WE WILL DO OUR BEST TO REPLY TO YOUR QUESTION(S) WITHIN 48 HOURS.

PLEASE NOTE CÖLLE RESERVES THE RIGHT TO REFUSE OR CANCEL ANY ORDER FOR ANY REASON.